Contact Us

Get in Touch

We're here to help. Whether you have questions about our pearl jewelry, need styling advice, or want guidance on care and maintenance, our team is happy to assist you.

Contact Information

Email: support@laeviejewelry.com
Response Time: We typically reply within 24 hours on business days.

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

How We Can Help

Product Questions
Need help choosing the right piece? We're happy to provide details about materials, sizing, and styling suggestions.

Order Support
Questions about your order or shipping? We'll help you track your package and provide updates along the way.

Care & Maintenance
We offer guidance on caring for your pearls so they maintain their natural beauty over time.

Returns
We accept returns within 30 days of delivery for unworn items in original condition. To begin a return, please contact us at support@laeviejewelry.com with your order number — we will provide return instructions and the return address upon approval. Please do not send items back before receiving approval.

Our Commitment to You

Frequently Asked Questions

Do you ship internationally?

Currently, we focus on customers within the United States.

How long does shipping take?

Estimated delivery is 5–8 business days within the US, with tracking included.

Are your pearls real?

Yes — all Laevié jewelry features genuine freshwater pearls.

Is your jewelry hypoallergenic?

Yes — Laevié pieces are designed with comfort in mind, using carefully selected materials appropriate to each design.