Contact Us
Get in Touch
We’re here to help. Whether you have questions about our pearl jewelry, need styling advice, or want guidance on care and maintenance, our team is happy to assist you.
Contact Information
Email: support@laeviejewelry.com
Response Time: We typically reply within 24 hours on business days.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
How We Can Help
Product Questions
Need help choosing the right piece? We’re happy to provide details about materials, sizing, and styling suggestions.
Order Support
Questions about your order or shipping? We’ll help you track your package and provide updates along the way.
Care & Maintenance
We offer guidance on caring for your pearls so they maintain their natural beauty over time.
Returns
Not completely satisfied? We accept returns within 30 days for unworn items in original condition.
Our Commitment to You
Free US shipping with insured, tracked delivery
30-day returns for eligible items
Secure payment with encrypted checkout
Authentic materials — S925 sterling silver and genuine freshwater pearls
Frequently Asked Questions
Do you ship internationally?
Currently, we focus on customers within the United States.
How long does shipping take?
Estimated delivery is 5–8 business days within the US, with tracking included.
Are your pearls real?
Yes — all Laevié jewelry features genuine freshwater pearls.
Is your jewelry hypoallergenic?
Yes — all Laevié pieces are made with hypoallergenic, nickel-free S925 sterling silver.