Refund policy

REFUND & RETURN POLICY

 

Returns

We accept returns for eligible items within 30 days of delivery. Items must be unused, in original condition, and returned with original packaging.

How to Request a Return

Please contact us at support@laeviejewelry.com with your order number.

Return instructions will be provided after approval.

Refunds

Once the returned item is received and inspected, a refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Unless an item arrives damaged or incorrect, customers are responsible for return shipping costs.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact us within a reasonable timeframe and include photos so we can assist you.

Natural Materials Notice

Because freshwater pearls are natural, slight variations in shape, tone, and texture are normal and not considered defects.