Frequently Asked Questions

What materials are used in Laevié jewelry?

All Laevié pieces are crafted from genuine S925 sterling silver and feature authentic freshwater pearls. Select designs include refined gold plating for a warm, elegant finish.

Are your pearls real?

Yes. We use only genuine freshwater pearls — including baroque, coin, petal, keshi, and rice pearls. Natural variation in shape and tone makes every piece uniquely yours.

Why do pearls vary in appearance?

Freshwater pearls are organic gems formed by nature. Subtle differences in shape, size, and luster are normal and part of their natural beauty.

Q: Are your pearls sustainably sourced?
 
A: Yes. Every Laevié pearl is sustainably farmed in freshwater environments that require exceptionally clean, unpolluted water to produce pearls of this quality. Freshwater pearl farming is one of the most eco-responsible practices in the jewelry industry — it involves no mining, no environmental extraction, and actively supports healthy aquatic ecosystems. Our pearl farmers are selected not only for pearl quality, but for the integrity of their farming practices. When you wear Laevié, you wear something a healthy planet made possible.

How long does shipping take?

Orders are carefully prepared and shipped with insured, tracked delivery. Most US orders arrive within 5–10 business days after dispatch.

Do you offer free shipping?

Yes — we offer free insured US shipping on qualifying orders. Shipping rates, if applicable, are shown at checkout.

Do you ship internationally?

Currently, Laevié primarily serves customers within the United States. For special international inquiries, please contact us directly.

How can I track my order?

Once your order ships, you’ll receive a tracking link by email so you can follow its journey.

What is your return policy?

We offer a 30-day return window for unworn items in original condition. Please contact support@laeviejewelry.com to begin a return request.

Can I exchange my jewelry?

If you need a different size or style, contact us and we’ll guide you through the available options.

What if my jewelry arrives damaged?

All orders ship with insurance. If there’s an issue, email us with photos and we’ll assist you promptly.

How do I care for pearl jewelry?

How do I clean sterling silver?

Use a soft polishing cloth or mild soap with warm water, then dry thoroughly.

Will my jewelry tarnish?

Sterling silver naturally oxidizes over time. Proper storage and gentle cleaning keep it looking bright.

What size ring should I order?

Many Laevié rings are adjustable for comfort. If you’re unsure, contact us and we’ll help guide you.

How long are your necklaces?

Lengths vary by design and are listed on each product page. Most styles range between 16–20 inches.

Do you offer custom sizing?

When possible, we’re happy to assist — just reach out before ordering.

Do you offer gift packaging?

Yes. Every Laevié order arrives in elegant packaging, ready for gifting.

Can I include a gift message?

Absolutely — add your message at checkout and we’ll include it with your order.

Can I ship directly to someone else?

Yes. Simply enter the recipient’s address during checkout — no pricing details are included.

How can I reach Laevié?

Email: support@laeviejewelry.com

We typically reply within 24 hours on business days.

Do you have a physical store?

Laevié is an online-only boutique, allowing us to focus on refined design and accessible luxury.