Frequently Asked Questions

About Our Jewelry

What materials are used in Laevié jewelry?

All Laevié pieces are crafted from genuine S925 sterling silver and feature authentic freshwater pearls. Select designs include refined gold plating for a warm, elegant finish.

Are your pearls real?

Yes. We use only genuine freshwater pearls — including baroque, coin, petal, keshi, and rice pearls. Natural variation in shape and tone makes every piece uniquely yours.

Why do pearls vary in appearance?

Freshwater pearls are organic gems formed by nature. Subtle differences in shape, size, and luster are normal and part of their natural beauty.

Are your pearls sustainably sourced?

Yes. Every Laevié pearl is sustainably farmed in freshwater environments that require exceptionally clean, unpolluted water to produce pearls of this quality. Freshwater pearl farming is one of the most eco-responsible practices in the jewelry industry — it involves no mining, no environmental extraction, and actively supports healthy aquatic ecosystems. Our pearl farmers are selected not only for pearl quality, but for the integrity of their farming practices. When you wear Laevié, you wear something a healthy planet made possible.

Ordering & Shipping

How long does shipping take?

Orders are delivered within 5–8 business days, with insured and tracked delivery included.

Do you offer free shipping?

Yes — every US order ships free, insured, and tracked. No minimum, no exceptions.

Do you ship internationally?

Currently, Laevié primarily serves customers within the United States. For special international inquiries, please contact us directly.

How can I track my order?

Once your order ships, you’ll receive a tracking link by email so you can follow its journey.

Returns & Support

What is your return policy?

We offer a 30-day return window for unworn items in original condition. Please contact support@laeviejewelry.com to begin a return request.

Can I exchange my jewelry?

If you need a different size or style, contact us and we’ll guide you through the available options.

What if my jewelry arrives damaged?

All orders ship with insurance. If there’s an issue, email us with photos and we’ll assist you promptly.

Jewelry Care

How do I care for pearl jewelry?

Put jewelry on last after perfume or makeup — wipe gently with a soft cloth after wear — store separately in a soft pouch — avoid water, chemicals, and ultrasonic cleaners.

How do I clean sterling silver?

Use a soft polishing cloth or mild soap with warm water, then dry thoroughly.

Will my jewelry tarnish?

Sterling silver naturally oxidizes over time. Proper storage and gentle cleaning keep it looking bright.